Adventures with Tilley – Terms & Conditions

Last updated: March 2026

By booking or attending any service offered by Adventures with Tilley, you agree to the following Terms. These apply to all services, including social walks, neutral walks, social skills sessions, 1:1 training, online support, workshops, and community events.

1. Definitions

“We”, “Us”, “Our” — Adventures with Tilley

“You”, “Client”, “Guardian” — the person responsible for the dog attending

“Dog” — any dog attending our services

“Services” — all walks, sessions, events, and activities provided

2. Equipment Requirements

To ensure safety and comfort:

Mandatory:

Secure, well-fitted harness

Long line (standard or biothane)

Basket muzzle for reactive dogs

ID tag (as required by UK law)

Not permitted:

Retractable leads

Inappropriate or unsafe equipment

Slip leads may be used as a backup only.

We reserve the right to refuse participation if the equipment is unsafe or unsuitable.

3. Guardian Responsibility for Equipment

You must ensure:

The equipment fits correctly and cannot be escaped

All items are in good condition

Muzzles allow full panting, drinking, and comfort

Unsafe equipment must be adjusted or replaced before participation.

4. Booking Transfers

48+ hours’ notice required

Transfers are subject to availability

Not permitted within 48 hours

5. Emergency Contact Requirement

You must provide a reachable emergency contact for group activities.

6. Eligibility & Disclosure

Your dog must:

Be physically fit to participate

Be free from contagious illness

Be vaccinated or titre tested

You must disclose:

Behavioural history

Reactivity or bite history

Medical conditions

Failure to disclose may result in removal without refund.

7. Health & Veterinary Care

If your dog becomes unwell, we may end the session.

In emergencies, we may seek veterinary care at your expense.

8. Female Dogs in Season

Must be discussed prior to attendance. Alternative arrangements may be offered.

9. Late Arrival

Arrive 5–10 minutes early

Late arrivals may not be able to join

No refunds for missed sessions

10. Physical Ability

You are responsible for ensuring your dog can safely participate in terrain, distance, and conditions.

11. Emotional Safety Clause

We prioritise emotional well-being:

Sessions may be adjusted or paused

Dogs are never forced beyond their limits

Sessions may end early if needed

12. Walk Types & Interaction Rules

Neutral Walks — No Contact

No interaction between dogs

Maintain distance at all times

Social Walks — Structured Interaction

Controlled, brief, respectful interactions only

No overwhelming or uncontrolled behaviour

These are not free-for-all play sessions.

13. Off-Lead Policy

Only with prior approval

Controlled release (one at a time)

Must demonstrate appropriate behaviour and recall

Dogs remain your responsibility at all times.

14. Assessment Requirement

Required before Social Walks or Adventure Hikes.

We assess:

Behaviour and triggers

Communication and comfort levels

Suitability for group work

We may recommend alternative services if needed.

15. Behaviour, Reactivity & Muzzles

Reactive dogs must wear a suitable basket muzzle where required.

If safety requirements are not met, participation may be refused.

16. Guardian Code of Conduct

No harsh handling or punishment

Follow guidance at all times

Respect the space of all dogs

Remain attentive and in control of your dog

17. Complaints & Feedback

Please contact us directly. We aim to resolve concerns respectfully.

18. Bookings, Payments & Cancellations

Full payment required at booking

48+ hours notice → refund/credit

Less than 48 hours → non-refundable

(See full Refund Policy for details.)

19. Liability, Insurance & Responsibility

We hold valid public liability insurance.

We are trained in canine first aid and will act in your dog’s best interests in an emergency.

You agree that:

You are responsible for your dog at all times

You are liable for any damage or injury caused by your dog

Participation is at your own risk

We are not liable for:

Injury caused by your dog

Loss or damage to belongings

Incidents arising from undisclosed information

The inherent unpredictability of working with animals

20. Assumption of Risk

Working with dogs involves inherent risks.

By attending, you acknowledge and accept these risks voluntarily.

21. Photography & Media

We may take photos and videos during sessions for use in:

Social media

Marketing and promotional materials

Website content

By attending, you consent to your dog (and you, where visible) being included in such content.

If you do not wish to be photographed or filmed, you must notify us before your session.

We will always aim to respect your preferences.

Previously published content may remain in use where consent was given at the time.

22. Weather Conditions

Sessions may be altered or cancelled due to unsafe conditions.

23. Children

Children must be supervised at all times.

24. Data Protection & Privacy

We comply with the UK GDPR and Data Protection Act 2018.

Personal data is handled in accordance with our Privacy Policy.

25. Governing Law

These Terms are governed by the laws of England & Wales.